EXCHANGE AND RETURN
How can I return an item ordered on the website ?You have a legal timeframe of 14 days - as of the delivery of your order - within which you must notify us of your intention to return an item, the reson for its return and return the item.
You need only to enter your customer account and in the “Return or exchange an item or items” section:
1- Select the order in question, the item(s) to be returned/exchanged, and the reason for returning
2- In the case of an exchange, choose the replacement item(s)
3- Confirm your request
4- Download and print the prepaid return slip (French orders only)
5- Download and print your Returns Slip that you must imperatively include in your return package
Orders to Mainland FranceSmallable pays in part the return costs only for items of fashion for a return within France, no matter what the weight and size of your order. You can receive a pre paid, Colissimo return label. A one-off participation of €3 towards the return cost (per order) is deducted from your refund or voucher (credit note).
From abroad, the return costs are at your expense.
Can I exchange an item?Exchanges are only possible within the same model, for another size and/or colourway. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference. Smallable pay for the shipment of the new item.
Which items ordered on the website can be returned?All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.
If Smallable makes an error in your order, the return shipping fees shall be refunded by Smallable. In such a case, please contact our Customer Service team who will explain how to proceed.
What is the deadline for returning an item?You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.