DELIVERY

Where does Smallable deliver to?

SMALLABLE delivers mainly to Metropolitan France, Corsica, Monaco and Europe. We can also deliver your orders around the rest of the world. To know the conditions, times and costs of delivery to a specific country, please contact our Customer Services.

Which methods of delivery are possible?

We propose deliveries by Colissimo, Chronopost and UPS, which are selected according to the nature of transport (standard, express, fragile, bulky, France or overseas…).

What are the delivery times?

For delivery in Metropolitan France, the articles in stock are generally delivered in 24h-48h (excluding processing and preparation time of additional orders).

For delivery in Europe, the articles in stock are generally delivered within between 1 and 5 working days.

For delivery in another country outside Europe, please contact our Customer Services.

For articles not immediately available, the time for availability of the product in our warehouse is indicated on the product page concerned. This time should be added to the delivery time of the conveyor whom you selected.

What are the costs of delivery?

Delivery costs are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery and the means of transport, before the confirmation of your order.

By way of indication, the delivery costs for the Metropolitan France are:

- From 6.50€ for delivery by Colissimo, increasing gradually according to the total weight of the ordered articles.
- From 12€ for delivery by Chronopost, increasing gradually according to the total weight of the ordered articles.
- From 10€ for delivery by Colissimo, increasing gradually according to the total weight of the ordered articles.

How can I follow the delivery of my order?

On your online account, in the section “My Orders”, you can follow the state of your order at any moment, from its preparation in our warehouses to its delivery to the address that you indicated to us.

What happens if there is nobody to take delivery of the parcel?

In the event of absence, Colissimo and Chronopost will leave you a delivery notice in your letter-box which will enable you to collect your parcel at the address and according to methods indicated by the transporter. The parcels are held at the Post Office for 15 calendar days. In the event of the item not being collected within the time limits stated by the transporter, the products will be returned to SMALLABLE.

For deliveries by UPS, in the event of absence, the deliveryman leaves a transit advice note with the indication of his next passage. The Customer can call the customer services of UPS to fix a new delivery date which is more appropriate to him. After 3 unsuccessful passages to the delivery address, the parcel is held at the nearest UPS agency.

How is my order packed?

The articles are presented in the packing of each manufacturer. The whole of the articles are then packed in a standardized box, without any apparent mention of SMALLABLE on the label of the parcel, in order to limit the possibility of theft.

Is it possible to have gift wrapping?

If you wish to have gift wrapping, you should simply specify it at the time of confirming your order. You can also write a personalized message, which will be printed on a signed card and added to the parcel. Your order will be prepared with the greatest care and will be packed in a refined package of SMALLABLE design.

SMALLABLE offers its customers a gift-wrapping service for non-bulky objects, such as clothing and accessories, small toys and small objects of decoration. Bulky or cumbersome objects cannot benefit from proper gift wrapping.

What do I do if something is missing or damaged from my parcel?

In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform us of it, via our online form, our email address serviceclient@smallable.com or by telephone.